Cancellation policy

Subscription Policy

Last updated: 23 August 2026

At Shabbee Dog Care, we want subscriptions to make keeping your dog stocked up simple and convenient. Our subscription service allows you to receive selected Shabbee products automatically at the frequency you choose, without having to place a new order each time.

By starting a subscription, you agree to the terms set out below.

1. How Shabbee Subscriptions Work

When you subscribe to an eligible Shabbee product, your chosen product will be automatically reordered and delivered at the frequency selected by you.

Subscription frequencies and available products may vary.

Before completing your subscription, you will be shown:

The product you are subscribing to
The subscription price
Your delivery frequency
Any applicable delivery charges
Any applicable subscription discount
The payment arrangements
How you can manage or cancel your subscription

Your subscription will continue until you cancel it.

2. Subscription Payments

When you start a subscription, you authorise Shabbee Dog Care to charge your chosen payment method for each subscription order.

Payment will normally be taken automatically at the time your next subscription order is processed.

The amount charged will be the applicable subscription price shown to you at the time of the order, together with any applicable delivery charges.

If a payment fails, we may attempt to process the payment again or contact you to request an alternative payment method. We may suspend or cancel your subscription if payment cannot be successfully collected.

3. Subscription Discounts

Where a subscription discount is offered, the discount will be clearly displayed when you subscribe.

Subscription discounts may apply only to eligible products and may be subject to specific promotional terms.

Unless otherwise stated, promotional discounts cannot be combined with other discount codes or offers.

We reserve the right to change or withdraw promotional subscription discounts for future orders. Any such change will not affect an order that has already been processed.

4. Managing Your Subscription

You can manage your subscription through the subscription management options provided by Shabbee.

Depending on the options available for your subscription, you may be able to:

Change the delivery frequency
Change the quantity
Skip an upcoming delivery
Change your delivery address
Update your payment method
Cancel your subscription

You do not need to contact us to cancel if an online cancellation facility is available through your Shabbee account or subscription management page.

5. Cancelling Your Subscription

You may cancel your subscription at any time.

Cancellation will prevent future subscription orders from being placed.

If your next subscription order has already been processed or dispatched before you cancel, that order may still be fulfilled and charged. Your cancellation will then apply to subsequent orders.

We will not charge a cancellation fee for cancelling your subscription.

Where required by applicable consumer law, you may also have additional rights to cancel and receive a refund.

6. Cooling-Off and Consumer Rights

Nothing in this policy affects your statutory rights as a consumer.

Where applicable, you may have a legal right to cancel a subscription during a cooling-off period.

Certain exceptions may apply depending on the nature of the product and circumstances of the order.

If you exercise a statutory cancellation right, any refund or return will be handled in accordance with applicable UK consumer law.

7. Changes to Subscription Prices

We may change the price of products or subscription discounts from time to time.

Any change will not retrospectively alter the price of an order that has already been processed.

Where a price change affects a future subscription order, we will provide appropriate information before the changed price is charged, where required by law.

You will remain free to cancel your subscription if you do not wish to continue at the new price.

8. Changes to Products

Occasionally, we may need to change, replace or discontinue a product included in a subscription.

If this happens, we will make reasonable efforts to inform you and, where appropriate, provide you with options such as:

Choosing an alternative product
Skipping the affected delivery
Cancelling the subscription

We will not substitute a product with a materially different product without appropriate notice.

9. Delivery

Subscription orders are subject to our standard delivery terms.

Delivery times may vary depending on the product, delivery location, order volume and circumstances outside our reasonable control.

If a subscription order is delayed, this does not affect your statutory consumer rights.

Any delivery charges applicable to your subscription will be shown before you subscribe.

10. Keeping Your Details Up to Date

You are responsible for ensuring that your delivery address and payment information remain accurate and up to date.

If incorrect information results in a failed payment or delivery problem, we may be unable to fulfil the affected order until the issue has been resolved.

11. Skipping Deliveries

Where the skip option is available, you can skip an upcoming subscription delivery through your subscription management options.

Skipping a delivery does not cancel your subscription. Your subscription will normally continue and resume according to your selected schedule.

12. Returns and Refunds

Our normal returns and refund policy applies to subscription orders, subject to your statutory consumer rights.

If you receive a damaged, faulty or incorrect product, please contact us as soon as reasonably possible so that we can investigate and arrange an appropriate resolution.

You can find further information in our Refund Policy.

13. Cancellation by Shabbee

We may suspend or cancel a subscription where:

Payment cannot be successfully collected
A product is discontinued
We reasonably suspect fraudulent or abusive activity
We are unable to fulfil the subscription
We are required to do so by law

Where reasonably possible, we will notify you before cancelling a subscription.

14. Reminder and Renewal Communications

We may send you emails or other communications relating to your subscription, including information about upcoming orders, payments, renewals, price changes or changes to your subscription.

Where applicable, we will provide any reminder or renewal notices required by UK consumer protection law.

15. Changes to This Policy

We may update this Subscription Policy from time to time to reflect changes to our subscription service, products or legal requirements.

The version of the policy in force at the time you enter into your subscription will apply to that subscription, subject to any changes required by law.